Shipping policy

Processing Time

All orders are made-to-order, crafted just for you. Our standard processing time is 2-3 business days. Larger or more detailed orders may require additional time, but we’ll always keep you informed if delays occur.

Shipping Methods

We offer Free Standard Shipping on most orders. If you need your items sooner, we provide affordable upgrade options at checkout:

  • Standard Shipping (Free): Estimated delivery within 5-7 business days
  • Expedited Shipping: Estimated delivery within 2-3 business days
  • Express Shipping: Estimated delivery within 1-2 business days
  • Next Day Delivery: Available on select orders — weight limits apply

Note: Delivery times are estimates provided by carriers. We may use USPS, UPS, or FedEx depending on the fastest and most reliable option for your location.

If you don’t see a shipping option that fits your needs—especially for larger orders requiring expedited delivery—please contact us. We’re happy to provide a custom shipping quote to get your order to you as quickly as possible.

PO Box Addresses: Please note that some expedited shipping options are unavailable for PO Box addresses. If you select an express service and enter a PO Box, we’ll reach out to adjust your delivery method if needed.

Tracking Information

Once your order ships, you’ll receive a tracking number via email to monitor your delivery status in real time.

Shipping Costs

Standard Shipping is free. If you select a faster shipping method at checkout, flat-rate fees will apply based on the service level you choose. All available options and pricing will be clearly displayed before you finalize your order.

International Shipping

We currently do not offer international shipping.

Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

Order Status

You can check your order status anytime by logging into your account or by contacting us.

Delays and Exceptions

While we strive to meet all estimated delivery times, delays can occur due to carrier issues, weather, or peak holiday volumes. We appreciate your understanding and will communicate any significant changes promptly.

Peak Season & Holiday Shipping

Please note that during peak seasons—such as holidays or major sales events—carriers may experience delays beyond our control. If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout.

Feel free to contact us if you have questions about delivery timelines for time-sensitive orders.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work quickly to resolve the issue and ensure you’re taken care of.

We're Here to Help

Your satisfaction is important to us! If you have any questions or concerns about your order, contact us—we’re always happy to assist.

Thank you for choosing Forging Flamingo!